Our preloved items are sized according to the original brand's sizing chart. We recommend checking the garment's label and comparing it with the brand's size guide. If you're unsure, feel free to reach out to us via WhatsApp at 971 58 581 2705 and we can provide detailed measurements for any item.

All our preloved items are carefully inspected and graded. We clearly indicate the condition of each piece (like new, excellent, good, or fair) in the product description. Each item is cleaned and prepared before shipping. Check the product photos and description for specific details about wear, stains, or any imperfections.

We want you to be happy with your purchase! If an item doesn't fit or doesn't meet your expectations, you can return it within 14 days of receipt for a refund or exchange. Items must be unworn and in the same condition as received. Please contact us at 971 58 581 2705 or email us to arrange a return.

We offer fast shipping within the UAE. Standard delivery typically takes 2-3 business days. Orders are processed and shipped from our warehouse at JVC in Dubai. You'll receive a tracking number once your order ships so you can monitor its progress.